Privacy Policy

1. Information We Collect

We collect information to provide you with the best shopping experience and deliver our glassware to your doorstep. This includes:

• Personal Information: When you place an order or create an account, we collect your name, email address, phone number, billing address, and shipping address.
• Payment Details: We process payment information (e.g., card details, UPI ID) through secure third-party gateways but do not store full payment data ourselves.
• Usage Data: We gather details about your interactions with our website, such as pages visited, products viewed, and IP address, using cookies and analytics tools.
• Communication Data: Information you provide when contacting us via email (subodh68950@gmail.com), phone, or feedback forms, including inquiries or reviews.

We only collect what's necessary to fulfill your orders and enhance your experience with SDJ Glassware.

2. How We Use Your Information

Your data helps us serve you better:

• Order Fulfillment: To process, ship, and track your purchases, like our Classic Small Glasses or Crystal Wine Glasses.
• Customer Support: To respond to your queries, resolve issues, and provide assistance.
• Marketing: To send you updates, offers, or newsletters about our Made-in-India products (you can opt out anytime).
• Website Improvement: To analyze usage patterns and improve our site's functionality and product offerings.
• Legal Compliance: To meet obligations under Indian laws, such as tax or consumer protection regulations.

We never use your data for purposes beyond what's outlined here without your explicit consent.

3. Sharing Your Information

We share your data only when necessary:

• Service Providers: With trusted partners like courier companies (e.g., Blue Dart, Delhivery) for shipping and payment processors for transactions.
• Legal Requirements: If required by Indian authorities or to protect our rights in legal disputes.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to a successor entity, with notice provided.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take robust measures to protect your data, including encryption for online transactions and secure storage systems. However, no method is 100% secure, and while we strive to prevent unauthorized access, we cannot guarantee absolute security. You're encouraged to keep your account credentials confidential.

5. Your Rights

You have control over your information:

• Access and Update: Request a copy of your data or correct inaccuracies by emailing subodh68950@gmail.com.
• Opt-Out: Unsubscribe from marketing emails via the link in our messages or by contacting us.
• Deletion: Ask us to delete your data, subject to legal retention requirements (e.g., order records for tax purposes).

We'll respond to your requests within 30 days, as per applicable Indian laws.

6. Cookies and Tracking

Our website uses cookies to enhance functionality (e.g., remembering your cart) and analytics tools (e.g., Google Analytics) to understand user behavior. You can manage cookie preferences through your browser settings, though disabling them may affect site performance.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email.